Client onboarding reduced from 60 hours to 60 seconds
They showed us how they onboarded clients. We spotted the spreadsheet bottleneck. Automating it cut setup from 60 hours to 60 seconds, creating capacity for up to eight additional retainer clients every month.
0 hours→to0 seconds
Client setup time
0
Extra consultant hires
Up to $0k
Additional monthly revenue unlocked
The challenge
Demand wasn’t the problem. Capacity was.
Onboarding each new client involved around 60 hours of copying, collating and manually checking inventory data across Excel spreadsheets. As demand increased, the business needed more people to manage the administration.
What we built
One workflow for processing and reviewing client information
BuiltByK created a tailored system that collates the inventory information, applies the required checks and gives the team a structured way to review the result. The team no longer has to rebuild the same information manually for every client.
Watch Andrew tell the Candid Founders story
BuiltByK automated the inventory collation, processing and review workflow, that freed up capacity for all our staff. This allowed us to earn up to $60k in additional revenue each month without needing to hire extra consultants.
Andrew Kemp · CEO, Candid Founders
Stock ordering cut from a monthly headache to a quick weekly count
A salon owner told us inventory was the most painful job. We built a simple iPad app to solve all of his problems.
Lower costs
No more emergency orders through the month
More revenue
More time with clients, less on admin
Better cash flow
Small weekly orders instead of one large order a month
The challenge
The count was painful, so it slipped, causing even bigger problems.
Every product counted by hand onto a sheet and read out to the rep by phone, with mistakes at every step. Only the owner knew the minimum levels, so the count fell to him and took him away from his clients. Because it was so painful, a weekly job became a monthly one: causing one big order that tied up cash, and emergency orders to correct the mistakes.
What we built
A shelf count on an iPad that builds the order itself
The shelf is loaded in walking order and the app knows how many of each product should be on hand. Enter the count and the order works itself out as you go. At the end the rep gets a PDF of exactly what is needed. Anyone on the team can do it, and the owner can get back to his clients.
Watch Kate and Kavinda walk through the salon app
What changed
The count happens every week, not once a month, so small orders replace one big one
Anyone on the team can do it. The minimum levels live in the app, not in the owner’s head
The order goes to the rep as a PDF, so nothing is misheard or copied twice
Where is manual work limiting your capacity?
Show us one repetitive workflow. We’ll help you understand what could be improved and whether it is worth fixing.
You could take on more work, if your team could get through it.
Keeping up means hiring more people or working longer hours.
Mistakes and rework eat into your margin.
Work stops when the right person isn’t available.
We find what’s slowing your business down and build tailored software to help your team deliver more in less time.
What we build
Software built around the way your business works
We turn repetitive, manual processes into practical software designed
around how your team works. Below are a few examples of what we can build,
but what we create is not limited to these
When this happens
What BuiltByK might create
Result
Shared impact
Capturing site information is manual and inconsistent.
Documentation and quotes are generated manually.
Software that guides site surveys, captures the right details and prepares job documents and draft quotes.
Faster quoting and less chasing
More capacity to grow
Less time lost in core processes gives your team capacity to take on more work and grow your business.
Client setup requires copying data between documents and spreadsheets.
Software that brings client information together, checks for errors and guides your team through setup.
Shorter setup time and greater capacity
Reporting is repeatedly created manually.
Software that gathers information from your existing systems and produces reports automatically.
Faster, more consistent reporting
Staff re-enter the same information in several systems.
Software that shares information between your systems, so your team only enters it once.
Less duplication and fewer errors
Tap an example to see what we’d build
Capturing site information is manual and inconsistent. Documentation and quotes are generated manually.
What BuiltByK might create
Software that guides site surveys, captures the right details and prepares job documents and draft quotes.
Result
Faster quoting and less chasing
Client setup requires copying data between documents and spreadsheets.
What BuiltByK might create
Software that brings client information together, checks for errors and guides your team through setup.
Result
Shorter setup time and greater capacity
Reporting is repeatedly created manually.
What BuiltByK might create
Software that gathers information from your existing systems and produces reports automatically.
Result
Faster, more consistent reporting
Staff re-enter the same information in several systems.
What BuiltByK might create
Software that shares information between your systems, so your team only enters it once.
Result
Less duplication and fewer errors
Shared impact
More capacity to grow
Less time lost in core processes gives your team capacity to take on more work and grow your business.
We start with the process slowing your business down, not a predetermined solution.
How we work together
1
Understand
You walk us through how work gets done. We ask questions, trace the steps and identify where automation could save time, reduce costs or create capacity.
2
Design
We design the solution around your processes and provide a clear proposal covering the investment, scope, outcomes and expected value.
3
Build
We build the system, keep you updated and test it with your team before launch.
4
Support
We host, maintain and support the system so it continues working as your business evolves.
Pricing
Clear pricing. No surprises
Every solution must solve a real problem and deliver clear business value. We assess the likely return first, then give you an indicative investment range early and a clear proposal before you commit.
01 · Discover
$0
A 45–60 minute, no-obligation conversation about how your business runs. We’ll explore where work could be simpler and whether there’s a worthwhile opportunity to automate.
No sales pitch
No technology jargon
No commitment
02 · Design and build
From $5,000 + GST
We only recommend a build where there is a clear return – through time saved, costs reduced, errors avoided, or new capacity and revenue created.
Price and clear business value provided early
Clear scope and agreed proposal
Payments staged as the build progresses
03 · Run
From $400 per month + GST
Your ongoing service begins when the solution goes live and covers the services agreed in your proposal.
Hosting, monitoring and maintenance
Technical support
12-month minimum subscription term
How pricing works
1
Start with how you work
We understand the workflow, where time or money is being lost, and the value of improving it.
2
See the likely investment and return
We compare the likely cost with the time, cost, capacity or revenue benefits the solution could create. If the return isn’t clear, we won’t recommend a build.
3
Approve a clear proposal
You receive a proposal setting out the scope, timeline, one-off investment, ongoing fees and exactly what is included before the build begins.
What affects the investment?
Workflow complexity
Connections with existing systems
Number of users and expected usage
Ongoing support requirements
Any third-party costs or work outside the agreed scope will be identified and agreed with you before they are incurred.
You’ll know the cost before you commit.
No unexplained fees. No surprise extras. Just a clear investment linked to an agreed business outcome.
Who we are
Kavinda Kottege
Co-founder
Kavinda brings a background in corporate innovation, a curious mind and a healthy dose of tech geek. He loves digging into how things work, getting to the heart of a problem and building elegant, practical solutions that make a real difference for small businesses.
Kate Thame
Co-founder
Kate brings enterprise tech delivery experience, a creative streak and a soft spot for a well-made plan. She’s hands-on too, rolling up her sleeves to build solutions and get the small details right. Customer experience is at the heart of her approach. She wants every client to feel heard, supported and excited about what’s taking shape.
Find out what’s worth fixing
We’ll explore where work gets held up, what it costs your business and whether it’s worth investigating further. You don’t need to know the problem, or have a solution in mind.